Shipping & Returns

Last updated: August 16, 2026

Shipping Policy

Shipping method, carrier, tracking, and dispatch timelines are confirmed per enquiry and set out in your transaction documents. The buyer is responsible for ensuring import compliance in their jurisdiction.

Packaging & Temperature Control

Packaging and any temperature-control measures (such as insulated packaging, gel packs, or dry ice) depend on the product and destination. The measures applicable to an order are confirmed per enquiry and set out in your transaction documents.

Returns

Due to the sensitive nature of research compounds, returns on fulfilled orders are handled per the terms of your transaction. If a product arrives damaged or does not meet the documentation provided for that order, please contact support within 7 days so we can review a replacement.